We’ve put together some of the most common questions to help you have a smooth shopping experience at Forward Trend Tech (FTT Store). If you don’t find the answer you’re looking for, feel free to reach out to us!
1. What is FTT Store?
FTT Store is an online store offering a range of custom-designed products like t-shirts, hoodies, shoes, and more. We also partner with trusted brands to bring you a variety of physical and digital affiliate products.
2. How can I place an order?
Placing an order is simple:
- Browse our store and select your desired product.
- Choose size, color, and quantity (if applicable).
- Add the item to your cart and proceed to checkout.
- Enter your shipping and payment details.
- Confirm your order.
3. What payment methods do you accept?
We accept the following payment methods:
- Credit and Debit Cards (Visa, Mastercard, American Express)
- PayPal
- Other secure payment gateways (if applicable)
4. How long will it take to receive my order?
- Processing time: 1-3 Days
- Shipping time: 7-15 Days depending on your location and the shipping method selected at checkout.
- You will receive a tracking number once your order has been shipped.
5. Do you ship internationally?
Yes, we offer international shipping to most countries. Shipping costs and delivery times will vary depending on your location.
6. Can I change or cancel my order after placing it?
We process orders quickly, so changes or cancellations can only be made within 24 Hours of placing your order. Please contact us immediately at support@forwardtrendtech.com if you need to modify your order.
7. What is your return and refund policy?
- Returns are accepted within 1-7 Days of delivery for defective or incorrect items.
- Custom-designed or personalized products are non-returnable unless they arrive damaged or incorrect.
- Refunds are processed within 1-3 Days after we receive the returned item.
8. What if my order arrives damaged or incorrect?
We’re sorry for any inconvenience! Please contact us within 1-2 Days of receiving your order with photos of the damaged or incorrect product. We will arrange a replacement or refund as soon as possible.
9. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this to track your order’s progress through the shipping provider’s website.
10. How can I contact customer support?
You can reach our customer support team through:
📧 Email: support@forwardtrendtech.com
11. Do you offer discounts or promotions?
Yes! We frequently offer discounts and special promotions. Sign up for our newsletter and follow us on social media to stay updated.
12. Are your products eco-friendly?
We aim to use high-quality and sustainable materials whenever possible. Details about each product’s materials and manufacturing process are listed on the product page.
If you have any other questions, feel free to reach out — we’re happy to help!